DeenStream (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect the information of our users (“you”, “your”) when you use the DeenStream mobile app or PWA.

By using our platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide Urdu education, Islamic learning, and a safe community experience.

A. Information You Provide Directly

Name
Phone number / Email
Age / Child details (if applicable)
City / Location (optional)
Profile details
Uploaded photos, videos, or questions in the Submission section
Messages or feedback
Teacher documents (if onboarding)

B. Information from Usage

We may collect:

App usage statistics
Device information (model, OS version)
IP address (for security)
Crash reports and analytics
Class attendance logs
Teacher session activity

C. Information from Third-Party Services

When integrated classes are used through:

Zoom
Zoho
Google Meet
These services may collect additional data under their own policies.

D. No Sensitive Personal Data Required

We do not require Aadhaar, PAN, bank account numbers, or biometric data.

2. Children’s Privacy

DeenStream is accessible to children 5 years and above, especially for Urdu learning.

Parents/guardians are responsible for supervising minors below age 13.
We do not knowingly collect personal information from children without parental consent.
If you believe a child used the app without permission, contact us immediately.

3. How We Use Your Information

We use your information to:

Provide Urdu classes and learning features
Allow teachers to connect with students
Manage student accounts
Moderate Islamic content submissions
Improve app performance and user experience
Send notifications about classes and updates
Respond to Fatwa questions (if applicable)
Ensure safety, security, and compliance

We never use your data for political, harmful, or unlawful purposes.

4. Content Moderation

All uploaded submissions (photos, videos, questions) are manually reviewed to maintain:

Islamic values
Safety
Respect
Accuracy
Community guidelines

We may remove or restrict content that violates our rules.

5. Payments (Planned for Future)

When Razorpay, PayU, or other gateways are integrated:

You may be asked for payment details to enroll in classes.
Payment details are NOT stored by DeenStream.
They are processed securely by third-party payment providers.

(Currently, payment features are not active.)

6. Sharing of Information

We do not sell or rent your personal information.

Your data may be shared only in these situations:

A. With Teachers

To manage classes:

Name
Age (if student)
Contact details (only when necessary)

B. With Service Providers

For:

Video conferencing
Notifications
Analytics
Technical support

C. Legal Requirements

We may disclose information if required by:

Law
Court order
Government authority
Security-related requests

D. Internal Team

Admins may access data strictly for moderation and operational purposes.

7. Data Security

We use technical and administrative measures to protect your data:

Encrypted communication
Restricted access
Secure servers
Manual monitoring
Safety checks

However, no system is 100% secure, and we cannot guarantee absolute protection against all risks.

8. Data Retention

We retain your data only as long as necessary for:

Learning services
Legal compliance
Community safety
Technical operations

You may request deletion of your data at any time.

9. Your Rights

You may request:

Access to your data
Correction of inaccurate information
Deletion of your account
Removal of uploaded content
Withdrawal of consent

For any such request, please email us at: support@deenstream.in

10. Third-Party Links

Some features may contain links to:

External class links
Educational content
Video conferencing platforms

We are not responsible for their privacy practices.
Please review their policies before use.

11. Changes to This Privacy Policy

We may update this policy from time to time.
Continued use of the platform means you accept the updated version.

12. Cookies & Tracking Technologies

DeenStream may use cookies and similar tracking technologies on our website or PWA to improve your user experience.

A. What Are Cookies?

Cookies are small text files stored on your device to remember your preferences, login status, and app usage patterns.

B. Why We Use Cookies

We may use cookies for:

App/website functionality
Login and session management
Remembering preferences
Improving app performance
Analytics (e.g., screen visits, user device type)
Security and fraud prevention

C. Types of Cookies Used

Essential Cookies
Required for basic app functions (login, navigation, etc.).
Performance Cookies
Help us understand how the app is used to improve features.
Analytics Cookies
May be used for usage statistics, crash logs, and optimization.
Third-Party Cookies
Used only if we integrate tools like:
- Google Analytics
- Firebase Analytics
- Zoom/Google Meet web components

These third parties may set their own cookies under their privacy policies.

D. Cookie Control

You may:

Disable cookies from browser/app settings
Block certain trackers
Clear cookies anytime

But disabling cookies may cause some features to stop working properly.

13. Contact Us

For questions, concerns, or requests related to privacy:

📩 Email: support@deenstream.in
📍 Address:
Railway Road, Near Police Chowki, Subhash Chowk,
Deoband, Saharanpur, Uttar Pradesh – 247554

We respond as soon as possible, InshaAllah.